how to handle | Advantage Marketing For You

Simple Strategies for Responding to Bad Online Reviews

by Rebecca White | Blog, Managing Stress, Relationship Marketing

If you’re in business long enough, it’s going to happen. Someone is going to say something bad about you online. It may or may not be true. It will be upsetting, and it will cause you to doubt everything you believe in. But, there is a way that you can turn bad online reviews into a demonstration of your company’s values and dedication to customers.

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Over my 38 years as an entrepreneur, I have worked with countless people. Some were good or great, but then there’s Rebecca. She is in another league.

If I had to narrow it down to a couple of things that I love about working with Rebecca is that firstly, she communicates with me. Simple things like letting me know she received an email takes that bit of worry off my mind.

Secondly, she doesn’t quit. If she doesn’t know how to do something, she figures it out, makes the phone calls, asks the questions. She’s not a whiner or complainer – she’s hardworking and industrious far beyond the norm these days.

I’m going back to work after a long sabbatical and I am thrilled I will have Rebecca at my side. I don’t know that I would be so excited at launching myself again if I didn’t have her leading my team.

Jan Janzen

Author, Entrepreneur